This Refund Policy governs the
returns, replacements, order
cancellations, and monetary refund
procedures for all products and
services purchased through this
Website including any sub-domains
thereof ("Website"). The Website is
operated by Croaker Green Inc.
Address: 4110 Caruso St Evans CO
80620.USA (Hereinafter referred to as
"Company").
By purchasing products or services
from this Website, you acknowledge and
agree to the terms of this Refund
Policy. Company is committed to client
satisfaction and strives to ensure a
seamless refund process. This policy
outlines your rights and our
obligations regarding monetary
refunds, exchanges, and return
authorizations. For assistance with
refunds or return requests, please
contact our customer support team at
[email protected].
Purpose of the Refund Policy
This Policy outlines the terms under
which refunds are issued, processing
timelines, eligibility conditions, and
procedures for returning merchandise
to Company, its parent, subsidiaries,
and affiliate brand entities
(collectively referred to as
"Company").
1.0. 30-Day Money-Back Guarantee &
Eligibility
1.1. 30-Day Guarantee Window. Company
offers a 30-day refund guarantee on
eligible purchases. You have 30
calendar days from the date of
physical product delivery or digital
service access to request a full or
partial refund.
1.2. Refund Eligibility Requirements.
To be eligible for a refund, returned
physical items must be unused, unworn,
in the same condition that you
received them, and enclosed in their
original presentation packaging with
all tags, certificates, and
accessories intact.
1.3. Proof of Purchase. A valid
receipt, order confirmation number, or
proof of purchase issued by Company is
required to process any refund or
replacement request.
2.0. Non-Refundable Items &
Exceptions
2.1. Excluded Items. Certain types of
goods are exempt from being returned
or refunded, including: (a)
Personalized, engraved, or
custom-manufactured products; (b)
Final sale or clearance items
explicitly marked as non-refundable;
(c) Perishable or consumable goods;
and (d) Digital gift cards.
2.2. Hygiene & Health
Restrictions. For safety and sanitary
reasons, opened intimate goods,
personal care items, or products with
broken protective hygiene seals cannot
be accepted for refund unless verified
as defective prior to delivery.
3.0. Return Authorization &
Inspection Process
3.1. Obtaining RMA Approval. Before
shipping any item back, you must
contact customer service at
[email protected]
to obtain a Return Merchandise
Authorization (RMA) number. Items
returned without an approved RMA may
experience processing delays or be
returned to the sender.
3.2. Item Inspection. Once your return
package is received at our central
fulfillment atelier, our inspection
team will verify the item's condition
within 48 business hours. You will
receive an automated email
notification confirming receipt and
approval status.
4.0. Refund Issuance & Processing
Timelines
4.1. Original Payment Method. Approved
refunds will be credited back to your
original method of payment (credit
card, debit card, or electronic
wallet) within 3 to 7 business days
following inspection approval.
4.2. Shipping Cost Deduction. Standard
shipping fees paid at checkout are
non-refundable unless the return is
due to a verifiable error by Company
(e.g., damaged, defective, or
incorrectly shipped merchandise).
4.3. Late or Missing Refunds. If you
have not received your approved refund
after 7 business days, please check
your bank account or contact your
financial institution, as processing
times vary among credit card issuers.
If you still have not received your
credit, please contact us at
[email protected].
5.0. Damaged, Defective, or Incorrect
Items
5.1. Immediate Replacement or Full
Refund. If your item arrives damaged,
defective, or incorrect, please notify
Company within 7 calendar days of
delivery at
[email protected]
with photographic evidence. Upon
verification, Company will provide a
prepaid return label and issue a full
refund (including shipping) or
dispatch an expedited replacement at
no additional cost.
CORPORATE ADDRESS
4110 Caruso St Evans CO 80620.USA
